Privacy Policy
1. Who we are
Velox Consilium Ltd is a business and IT consultancy based in the United Kingdom. We provide transformation, leadership, coaching, mentoring, business analysis, technology, data, and organisational improvement services. Velox Consilium Ltd is the controller of the personal information you provide to us through this website, by email, through forms, appointment bookings, feedback submissions, newsletter sign-ups, or when engaging our services.- Company: Velox Consilium Ltd
- Registered in: England and Wales
- Company number: 16966813
- Address: Izabella House, 24–26 Regent Place, Birmingham, B1 3NJ, United Kingdom
- Email: frontdoor@velox-consilium.com
- Telephone: +44 121 816 1289
2. What personal information we collect
Depending on how you interact with us, we may collect:- Your name, email address, phone number, organisation, and job title.
- Information you provide through our contact, booking, feedback, or enquiry forms.
- Information about your organisation, business needs, leadership goals, or consultancy requirements.
- Appointment booking information.
- Newsletter subscription preferences.
- Feedback you choose to provide.
- Technical information such as IP address, browser type, device information, and cookie preferences.
- Information needed to provide services, manage client relationships, and meet legal or professional obligations.
- Accessibility or reasonable adjustment information, where you choose to provide it.
Please avoid sending us sensitive personal information unless it is necessary for your enquiry or for us to provide appropriate support.
3. How we use your information
We use personal information to:- Respond to enquiries.
- Arrange consultations, coaching calls, and appointments.
- Provide consultancy, coaching, mentoring, and advisory services.
- Understand client needs and propose appropriate support.
- Manage client relationships and service delivery.
- Process feedback and improve our services.
- Send newsletters, updates, insights, or event information where you have opted in.
- Maintain website security and prevent spam or misuse.
- Comply with legal, accounting, regulatory, and professional obligations.
- Support reasonable adjustments where requested.
4. Our lawful basis for using your information
We only use personal information where we have a lawful basis to do so. This may include:- Consent — for example, where you sign up to our mailing list or choose to provide certain information.
- Contract — where we need your information to provide services or take steps before entering into a contract.
- Legitimate interests — where we use information to respond to enquiries, improve services, manage business relationships, protect our website, or develop our business, provided your rights and interests do not override those interests.
- Legal obligation — where we need to keep records or share information to comply with legal, tax, accounting, or regulatory requirements.
Where we process special category information, such as health, disability, or reasonable adjustment information, we will only do so where there is an appropriate lawful basis and condition under data protection law.
5. Newsletter and marketing communications
If you sign up to our mailing list, we will use your contact details to send you updates, insights, event information, tips, and advice relating to business, leadership, transformation, technology, and organisational performance. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly at frontdoor@velox-consilium.com.6. Feedback forms
If you submit feedback through our website, we will use the information you provide to understand your experience, improve our services, and respond where appropriate. You may choose to provide your contact details if you would like us to get in touch with you. Where anonymous feedback is submitted, we will not attempt to identify you unless required for security, legal, or safeguarding reasons.7. Reasonable adjustments
If you contact us about reasonable adjustments, we may process information about your needs so that we can make our services, meetings, communications, or events more accessible. We will only use this information for the purpose of understanding and supporting the adjustment requested, unless we are legally required to use it for another reason.8. Cookies and website technologies
Our website uses cookies and similar technologies to help the site function, remember preferences, improve user experience, and, where enabled, understand how visitors use the site. Essential cookies are used to operate the website and remember cookie preferences. Non-essential cookies, such as analytics, advertising, or third-party cookies, will only be used where required consent has been obtained. You can manage your cookie preferences through the cookie banner or settings available on the website.9. Who we share information with
We may share personal information with trusted third parties where necessary, including:- Website hosting and IT service providers.
- Email and communication providers.
- Appointment booking or form providers.
- Newsletter or marketing platforms.
- Cookie consent and website security providers.
- Professional advisers, including accountants, insurers, legal advisers, and consultants.
- Regulators, public authorities, or law enforcement where required by law.
We do not sell personal information. However, aspects of this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
10. International transfers
Some of the service providers we use may process personal information outside the United Kingdom. Where this happens, we will take appropriate steps to ensure that personal information is protected in line with applicable data protection law.11. How long we keep information
We keep personal information only for as long as necessary for the purpose it was collected. As a guide:- Enquiries may be kept for up to 24 months after the last interaction.
- Client records may be kept for up to 5 years after the end of the client relationship, where required for legal, tax, accounting, or contractual reasons.
- Newsletter subscription data is kept until you unsubscribe or ask us to remove it.
- Feedback may be kept for service improvement purposes, usually in anonymised or aggregated form where possible.
- Reasonable adjustment information will be kept only for as long as needed to support the relevant service, meeting, event, or relationship.
We may keep information for longer where required by law, to resolve disputes, or to protect our legal rights.
12. Your rights
Depending on the circumstances, you may have the right to:- Access the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to delete your information.
- Ask us to restrict how we use your information.
- Object to certain uses of your information.
- Receive a copy of your information in a portable format.
- Withdraw consent where we rely on consent.
To exercise your rights, please contact us at frontdoor@velox-consilium.com.
You also have the right to complain to the Information Commissioner’s Office if you are concerned about how we use your personal information.
13. Security
We take reasonable technical and organisational steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.14. Media & Images
If you share media or images with us through the website, you should avoid uploading images with embedded location data (EXIF GPS) if you do not want anyone to extract any location data from the images or media. Any media, imagery, and its metadata are retained indefinitely.15. Updates to this policy
We may update this privacy policy from time to time to reflect changes in our services, website, legal obligations, or data protection practices.This policy was last updated on: 7/5/2026